Feedback, Reviews & Complaints
Your experience matters to us.
We’re committed to providing a genuine, welcoming service to every child, young person, family and customer who visits The Hang Out Venue.
We love hearing what we’re doing well – your lovely reviews genuinely make us smile! But feedback isn’t only about the good stuff. Your ideas, suggestions and concerns help us understand what works, what could be better and how we can continue to grow with our community.
And importantly, we want children and young people to have a voice too. Their feedback, ideas and suggestions are always welcome.
Leave Us a Review
Had a great experience at The Hang Out Venue? We’d love to hear about it.
You can:
- Leave us a Google review
- Review or recommend us on Facebook
- Add your thoughts to our feedback and suggestion box when you visit
Every review and recommendation helps other local families discover us – and helps support our independent social enterprise.
Have an Idea or Suggestion?
Tell us!
Some of the best ideas come from the children, young people and families who use our venue.
Whether it’s something you’d love to see us offer, something we could do differently or simply an idea you think we should hear, please pop it in our feedback and suggestion box or speak to a member of the team.
If Something Hasn’t Gone Right
We want everyone to have a positive experience, but we recognise that sometimes things don’t go as expected.
If you have a concern or complaint, please speak to the Manager on Duty during your visit whenever possible. We will always try to listen, understand the issue and resolve it at the first point of contact.
If your concern cannot be resolved at the venue, or you would prefer to contact us afterwards, please email:
To help us look into your concern properly, please include:
- The date and approximate time of your visit
- Details of what happened
- Any other information you feel may help us understand or investigate the issue
- Your preferred contact details so we can respond
We aim to respond as soon as possible, but please allow up to 14 working days. Some concerns may require us to gather information or carry out further investigation before we can provide a full response.
We’re Listening
Positive, negative or somewhere in between – constructive feedback helps us learn, improve and continue creating a venue our community can feel part of.
So please keep talking to us. We’re listening.
Reviews ✨✨✨
