We are dedicated to delivering a genuine service to all our customers. If you wish to provide customer feedback or raise a complaint, we have a variety of ways. Your reviews make us smile. It is also important to get feedback and suggestions too, so we know what we are doing well and what we could do differently.
To leave a review on Google, Facebook or in our feedback and suggestion box. We welcome young people to do this too.
To give feedback or make a complaint, we ask if possible, to raise your issue to the manager on duty at the time of your visit to see if they are able to resolve any problems for you at first point of contact. If you cannot resolve the problem at site, we ask you to write to us at info@thehangoutvenue.co.uk. Please be advised it may take up to 14 working days to respond to your feedback or complaint, this may be due to any investigative work that needs to be carried out. Please include in your email which site you visited, the date and time or your visit and any other information you believe will assist us in any investigation.
Reviews ✨✨✨
